New Delhi: Plagued by the problem of call drops, telecom regulator TRAI on Friday proposed that service providers should compensate mobile subscribers for call drops and poor quality of services.
The growing proportion of call drops at a time of rising phone bills and growing public outrage has seen concern even from Prime Minister Narendra Modi who has asked the telecom ministry to fix the issue promptly.
“Call drop is a problem faced by consumers so they should be directly compensated,” TRAI Chairman R S Sharma said.
At present, TRAI levies penalty on telecom operators for failing to meet service quality benchmarks. As per the rule, call drop should not be more than 2 per cent of all calls made on a network in a telecom service area.