Seoul: Samsung Electronics said Wednesday it is sending fire-resistant packages to its customers in the US as a precaution against possible fires or explosions from Galaxy Note 7s they return to retailers.
Samsung is offering prepaid shipping boxes as an option for US consumers who purchased the phones on its website, Samsung.com. It said consumers who purchased their Galaxy Note 7 phones from mobile carriers should visit the carriers’ websites for recall instructions.
The kit contains a static shield bag, thermally insulated boxes, gloves and instructions for ground shipping only. According to the XDA Developers forum, Samsung’s packing instructions say the Galaxy Note 7 should be put in the static shield bag and then in a box labeled “OEM Replacement” to be put inside an “Inner Box” and a “Recovery Box.” Shipping companies reportedly had complained they did not want to handle Galaxy Note 7 returns because of fire concerns.
Samsung said the packaging kits conform with US requirements for shipping lithium-ion batteries or devices containing them that are subject to a recall.