Mamata Wants Bengal Hospitals To Get Patient-Friendly

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Kolkata: After upgrading medical infrastructure, chief minister Mamata Banerjee now wants improvement in patient care. The CM has told hospital superintendents that there was no need to send all patients from districts to tertiary hospitals. Instead, Banerjee wants the district hospitals to treat all patients and refer only those who need special treatment and care.

At a meeting convened with hospital administrators and senior health department officials at Nabanna on Wednesday, Banerjee chalked out a plan to revamp patient care services in the state. The government will recruit more manpower, establish a grievance redress mechanism, conduct surprise visits to hospitals to keep a tab on delivery of patient services and improve patient amenities.

“To begin with, the state will recruit 7,000 medical personnel and technicians to tide over the manpower crunch. A patient redressal mechanism will also be set up in all government hospitals within a month,” said health secretary R S Shukla.

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Even as the chief minister asked hospitals to wear a humane mask while dealing with patients and not refuse admission, some hospital administrators, especially in the tertiary hospitals, raised the issue of patient overload. They said that the refusals are because of unavailability of beds.

There was also a discussion on health parameters like institutional delivery, which has gone up from 67% in 2010-11 to 87.4% in 2015-16, maternal mortality rate (come down from 141 per 1,00,000 live births in 2010 to 113 now) and infant mortality rate (gone down from 32 per 1,000 live births in 2011 to 27 at present). The CM, however, said that there was the need to improve the quality as well as range of services.

She also stressed on treatment being free for the poor so that no tout could take them for a ride.