Kolkata: The Indian Railways Catering and Tourism Corporation has launched a pilot project on a’station-based e-catering’ service allowing passengers to order meals as per their choice, which will be delivered at stations from popular private caterers.
In the first phase of the project, all trains passing through 45 specified railway stations, including nine in the east zone, namely Howrah, Sealdah, Guwahati, New Jalpaiguri, Patna, Bhubaneswar, Visakhapatnam, Kharagpur and Mughalsarai have been named.
The other stations under this project are namely, New Delhi, Allahabad, Kanpur Central, Lucknow, Varanasi, Chennai Central, Mumbai Central, Delhi, Bangalore city, Madurai, Amritsar, Thiruvananthapuram Central, Chandigarh, Gorakhpur, Varanasi, Jaipur, Bilaspur, Anand Vihar, Hazrat Nizamuddin, Ludhiana, Secunderabad, Tirupati, Vijayawada, Chennai Egmore, Ernakulam, Kozhikode, Thrisur, Yasvantpur, Nagpur, Pune, Agra Cantt, Gwalior, Jhansi, Bhopal, Ahmedabad, Surat and Vadodara.
“Station-based e-catering will be only for stations and not on moving trains. The service will allow passengers to either order meals online at www.ecatering.irctc.co.in or by sending SMS Meal to 139 with details of PNR and seat number and the meals will be delivered at their berth,” IRCTC group General Manager, East Zone Debashis Chandra told to the media.
Talking about cancellation of orders, Chandra said, “They will also have an option to cancel their order two hours before reaching the station where the meals are scheduled to be delivered to them. In cases passengers have made online payment for their order, the amount will be refunded after deducting a cancellation charge.”
IRCTC said that food prices are to be market-driven and hygienically packaged in Eco-friendly. This pilot project will be continued till end of March next year after which a review will be conducted on the performance, general manager said.