New Delhi: ICICI Bank has said that it is testing the messaging platform’s enterprise solution to engage with customers, but has not yet announced a launch date. Kotak Bank has also said that it will be the first to pilot WhatsApp’s enterprise solution to customers.
Unlike text messages that are one-way communication from the bank, customers can interact with Kotak Bank on its verified WhatsApp number for information on service requests such as updating PAN, mobile number, email ID, Aadhaar number, activating/deactivating passbook, cancelling mandates for standing payments and changing their home branch.
ICICI Bank is currently piloting WhatsApp within a closed user group and plans to launch the service for customers within four weeks. Soon, customers will have the option to receive their alerts within WhatsApp, which can then be archived.