New Delhi: All the Delhites must be a happy soul as The Indira Gandhi International Airport (IGIA) has been adjudged the world’s best airport for the year 2014, under the category of handling 25 to 40 million passengers per annum, officials said on Saturday. Airports Council International (ACI) presented the Airport Service Quality (ASQ) award to IGIA at a ceremony of the ACI Asia-Pacific/World Annual General Assembly on April 28 in Jordan.
“We are honoured to represent an Indian airport at a highly acclaimed international forum as ACI. Our IGI Airport partners and employees have consistently delivered a memorable and distinct experience to our customers, enabling us to achieve the coveted world number one position,” said I. Prabhakara Rao, CEO of Delhi International Airport Pvt. Limited, which manages IGIA.
The Delhi airport scored 4.90 on a scale of 5 points measured by 300 members of the ACI ASQ benchmarking programme.IGIA bettered its ranking from second position for the years 2011, 2012 and 2013 to emerge on top in 2014.Their score was 3.02 in 2007. ASQ is the key to understanding how to increase passenger satisfaction and improve business performance, said Angela Gittens, director general of ACI World.