New Delhi: Global mobile technology startup OnePlus announced its association with Servify launched ‘OnePlus Care’ app to enable customers to self-diagnose their smartphones and avail free pickup-drop service from their home or office, in case of a need to repair their OnePlus devices.
To further provide value to OnePlus customers, personal device assistance platform Servify announced a 12 month complementary ‘Accidental Damage Protection Plan’ for all customers buying recently launched OnePlus 3 devices.Anyone buying a new OnePlus 3 device in India from Amazon.in can register for this plan within thirty days of purchase by downloading the OnePlus Care app and registering the purchase details on the app.
“OnePlus becomes the first brand to introduce a comprehensive service app and provide on-the-go customer support experience right from your device and also offer a 12 months complementary ‘Accidental Damage Protection Plan’ for all OnePlus 3 users,” said General Manager at OnePlus India, Vikas Agarwal.
“Customer experience is a key focus area and we are proud to offer the OnePlus Care app. We are bringing differentiated superior support structure to our users to elevate their after-sales smartphone experience,’ added Vikas Agarwal.This association will also enable OnePlus customers to keep their ownership data safe, get proactive service alerts and help them choose the most convenient service mode.
“While devices are getting smarter, the post-sales experience also needs to get smarter. Our mission is to redefine the device ownership experience for Indian consumers. That is the genesis behind Servify, the personal device assistance platform,” said Founder of Servify, Sreevathsa Prabhakar on the exclusive partnership.
“We are happy that OnePlus believes in our vision and wants to empower their customers through the OnePlus Care app,” he added.With a common goal of providing exemplary after-sales assistance to all its customers, OnePlus and Servify are confident that this innovative new platform will bring about an exciting change in the way customers use their favorite devices.