For a hotel their clients are much more than just mere customers, they are the ambassador of goodwill and a free means to advertise if satisfied. For this reason they will never let you know these 8 secrets:
Deaths: The most common secret is the incident of death or deaths in a particular hotel room, for this will scare the customers. Hotels keep this information tightly controlled to both prevent bad publicity and “dark tourism.”
Celebrities: Chances are that you might be sharing your hotel with a celebrity and unless you catch a glimpse no one will be wiser.
Affairs: They usually know exactly who is there for an affair. “Yes, we know who you are. No, we don’t really care!”
Gloria Londono added: “If you’re travelling with your spouse/significant other, we can tell almost from the moment you walk in, whose [sic] the decision maker of the two of you.”
Police: Almost all hotels – good or bad – have a strong relationship with the local police force. It is nothing against their customers, staff explained, just “where lots of people congregate, problems do arise.”
They claim officers are usually happy to go with the staff’s interpretation of events as “workers are generally pretty good judges of when the police need to be involved with a situation.”
Cleanliness: In all the threads, every member of staff warned guests against ever, ever, touching the “coverlet”, duvet or remote. They are never washed.
Staff warned clients away from the glasses by the sink (also never washed), to always check the seals on bottles, and advised people to never check under the bed or hard to reach places as they are never cleaned.
Cancellations: If you want to cancel last minute, but don’t want to lose your deposit, ring the hotel’s desk and move your booking to a few days later. Wait a few hours, then ring back and ask to cancel the reservation.
“The cancellation fee will be bypassed because there’s now a new cancellation time on the new date,” a customer said.
Booking: Never book through a third-party. The walk-in rate is usually cheaper, especially depending on the time of day (later is better) and booking directly is nearly always cheaper. Staff added guest’s special requests are often missed if they don’t book directly.
Freebies: Be nice to staff, particularly the doorman. “I can give you free water bottles, tampons, valet parking, tours, shuttle rides, reservations, dry cleaning, hell even an upgrade to a better room if you just ASK ME. But no one ever does because they think I’m just a doorman.”